Privacy Policy
Gaia Goods values your privacy and is committed to protecting your personal and business information. This policy explains how we collect, use, and safeguard data.
- Information We Collect
- From Vendors: Business details, contact information, product data, financial and tax documents (e.g., W-9/W-8BEN)
- From Customers: Contact details, order information, payment details, and shipping addresses for purchases.
- Automatically: Website usage data (cookies, IP addresses, device/browser details).
- How We Use Information
- To evaluate vendor applications and onboard partners.
- To process transactions, calculate payouts, and generate monthly financial statements
- To fulfill orders, handle returns, and resolve disputes
- To communicate updates, promotions, or compliance requirements.
- Data Sharing and Confidentiality
- We do not sell or rent personal information.
- Data may be shared only with trusted service providers (e.g., payment processors, shipping carriers) strictly for business purposes.
- Both parties are bound by confidentiality obligations under the Mutual NDA
- Security
- Sensitive financial and tax information is stored securely and accessed only for vendor payouts and compliance.
- We employ encryption, access controls, and data security measures, but no system is 100% secure.
- Vendor and Customer Responsibilities
- Vendors must ensure all submitted data is accurate and up to date
- Customers are responsible for safeguarding their account credentials and payment methods.
- Retention and Deletion
- We retain business and transaction records as required by law and tax regulations.
- Vendors and customers may request deletion of personal data where applicable, except where retention is legally required.
- International Vendors and Customers
- Payments are issued in USD; international vendors bear conversion fees and exchange rate risks
- Customers outside the U.S. are responsible for duties, taxes, and customs fees
- Policy Updates
- Gaia Goods may update this policy periodically. Changes will be posted on our website footer, and continued use of the platform constitutes acceptance of updated terms.
