Terms & Conditions
Welcome to Gaia Goods. By accessing or using our website (https://gaiagoods.org/) and marketplace, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.
- Eligibility and Vendor Participation
- Vendors must submit accurate business, product, and compliance information via the Vendor Onboarding Form
- Participation is subject to approval based on Gaia Goods’ Vendor Qualification Checklist and mission alignment (sustainability, wellness, and ethical commerce).
- Vendors agree to comply with the Vendor Affiliate Program Agreement
- Product Listings and Standards
- Vendors are responsible for accurate product descriptions, pricing, and high-quality images
- All products must be authentic, safe, cruelty-free (if applicable), and align with ethical sourcing and eco-conscious standards
- Gaia Goods reserves the right to review, approve, or remove listings at its discretion.
- Sales, Fees, and Payouts
- Gaia Goods retains a 20% platform fee on net sales revenue
- Payouts are made monthly via PayPal or direct deposit within 30 days of month-end.
- Vendors are responsible for accurate banking and tax information; Gaia Goods is not liable for misdirected payments.
- Shipping and Returns
- Vendors must ship orders within 3–5 business days and provide tracking
- Customers may return products within 30 days, subject to condition and vendor policy. Vendors must process refunds within 5 business days.
- Vendors must replace defective, damaged, or incorrect items at no cost to the customer.
- Customer Service
- Vendors must respond to customer inquiries within 24–48 hours.
- Gaia Goods may intervene in disputes if vendors fail to respond adequately.
- Confidentiality
- Vendors must maintain confidentiality of financial, customer, and business information in accordance with the Mutual NDA
- Intellectual Property
- Vendors retain rights to their product content but grant Gaia Goods a non-exclusive license to use listings for promotional purposes
- Gaia Goods’ trademarks and logos may not be used without written permission.
- Termination
- Either party may terminate participation with 30 days’ notice.
- Gaia Goods may suspend vendors immediately for violations of quality, ethics, or policy compliance.
- Governing Law
- These Terms are governed by the laws of the State of Oregon, USA. Disputes will be resolved via binding arbitration in Portland, Oregon
